Last updated: January 2025. Please read this policy — it explains how we collect, use, and protect your personal information.
When you register on the ax53 platform, your name, email address, mobile number, and date of birth are collected. National ID or passport information may be requested for identity verification, as required to meet legal obligations in Bangladesh. For financial transactions, partial payment method details (such as the last four digits of a mobile banking number) are stored securely. When you use our platform, device type, browser information, IP address, and session logs are collected automatically — this helps ensure security and prevent fraud. We only collect information that is genuinely necessary for service delivery, account protection, and fulfilling legal obligations.
Collected information is primarily used for account creation and management, transaction processing, and customer service. Usage patterns may be analyzed to improve your gaming experience and show content tailored to your preferences. Information is used where necessary to comply with applicable laws and regulatory requirements in Bangladesh. Your consent will be obtained for promotional communications, and you may withdraw that consent at any time. We never sell or rent your information to third parties for advertising purposes.
Ax53 only shares your information with third parties in specific circumstances — such as payment processing partners, identity verification services, and in response to requests from legal authorities. Strict confidentiality agreements are maintained with these partners, and they may only use your data for the specified purpose. Providing information to regulatory bodies to comply with Anti-Money Laundering (AML) laws and Know Your Customer (KYC) policies is a legal obligation. Your personal information is never shared with advertisers or data brokers on our platform. You will be notified in advance of any changes to how your information is shared with third parties.
To protect your information, ax53 uses industry-standard SSL/TLS encryption, firewalls, and regular security audits. Sensitive data such as passwords is never stored in plain text — only in encrypted hash form. Our server infrastructure is monitored regularly, and systems are in place to detect any unusual activity immediately. In the event of a data breach, we will notify you and the relevant authorities within the timeframe required by law. However, as complete security on the internet cannot be guaranteed, it is your responsibility to keep your account password confidential and avoid logging in on unfamiliar devices.
You have the right to view, correct, and in certain circumstances request deletion of the information we hold about you. Under the right to data portability, you may request a copy of your data, which we will provide within a reasonable timeframe. You can opt out of promotional emails or SMS at any time. Even after account closure, some information may be retained for a specified period due to legal obligations, but it will no longer be actively used. Contact our support team for any data-related requests or complaints.
Our platform uses cookies to manage sessions, ensure security, and improve the user experience. Your consent will be obtained for non-essential cookies, and you can manage cookies through your browser settings. Third-party advertising tracking cookies are not used on our platform. Disabling cookies may limit some platform functionality, but core services will remain usable. To learn more about our cookie policy FAQ Visit the page.
This privacy policy may be updated from time to time, and you will be notified of significant changes via email or through the platform. Continued use of the platform after any changes constitutes acceptance of the updated policy. For any privacy-related questions or concerns, contact our support team directly — we typically respond within 48 hours. To learn about our Terms & Conditions Terms & Conditions Visit the page. To learn more about responsible gaming Responsible Gaming Read the page.